Frequently Asked Questions


What do I do if my pain medication is not effective or my pain has increased?


Please call our office to schedule an office visit: 512.416.7246


What do I do if my insurance company does not cover the prescriptions my provider has prescribed?


Please call your insurance company as it is important that they get your feedback. During your conversation with the insurance company please ask them to send you their most recent drug formulary and bring it to your next appointment. If your medication is not covered, please ask the pharmacy to contact our office so that we may obtain a prior authorization for the medication.


How do I get a refill of my medication?


Any Schedule II medication refill requires an office visit. Please be sure to schedule your appointments 5-7 days prior to running out of these medications or you may risk not obtaining your refill in time.

All other prescriptions can be refilled by calling the pharmacy. The pharmacy will contact our office via fax or phone to request a refill authorization. Please allow 72 hours for this process to be completed.


How do I get paperwork that my employer, worker’s comp, or insurance company is asking to be filled out?


Please call our office to schedule an office visit and inform the scheduler that you will be bringing forms to be filled out. Please have your portion filled out prior to your office visit.


What do I do if I am having increased pain after my procedure?


This is not uncommon, but keep in mind it is temporary. Please refer to the discharge instructions given to you by the surgery center or procedure room (fluoro suite) at our North or Kyle location. If you have leg or arm weakness, loss of bowel or bladder control, or begin to run a fever over 100 degrees Fahrenheit, please go to the emergency room for evaluation.


What if I am having side effects from my medication?


Unfortunately side effects are common and often temporary. If your side effects are severe such as shortness of breath, tightness in the chest or throat, trouble swallowing, rash, or changes in your mental status, please discontinue your medication immediately and go to the emergency room for evaluation. If your side effects include sedation, dizziness, or nausea, please call our office for the next available appointment.


What do I do if I am experiencing a new pain or recently injured myself?


Any new pain should be evaluated by someone on our medical staff. Please call the office to schedule the next available appointment.